PROFESSIONAL SUMMARY
Results-driven Salesforce QA Engineer with 5+ years of experience delivering quality assurance across Sales Cloud, Service Cloud, and Financial Services Cloud. Specialised in validating complex enterprise Salesforce solutions including OmniStudio (OmniScripts), Case Management, omnichannel routing, and BPM-driven approval workflows. Proven track record of reducing production defects, building QA processes from the ground up, and growing high-performing teams with zero prior Salesforce experience into proficient testers. Skilled in combining rigorous manual QA with scalable automation frameworks (Playwright, Selenium) to support fast-moving Agile delivery in enterprise environments.
PROFESSIONAL EXPERIENCE
SDET | TestVagrant Technologies
Jul 2025 – Present
- Led end-to-end QA testing for a Salesforce-based real estate platform, validating Sales Cloud and Service Cloud workflows to ensure robust business process integrity.
- Reduced production defects by 40% and improved release velocity by validating complex Salesforce integrations and custom configurations through rigorous functional testing.
- Built and maintained an automation framework using Playwright, enabling continuous quality validation across 15+ Salesforce modules and reducing manual regression effort.
Consultant | Capgemini
Jan 2023 – Jun 2025
- Delivered functional testing across Salesforce CRM applications, validating core platform features, custom objects, and user permission models across multiple environments.
- Designed and implemented an integration testing strategy using Postman and MuleSoft, validating Salesforce REST API integrations and reducing integration defects by 55%.
- Drove Agile QA practices end-to-end — owned the defect lifecycle in JIRA, maintained test documentation in Confluence, and supported releases with targeted automation in Selenium and Playwright.
- Designed and delivered Salesforce QA training programs for engineers with no prior platform experience, enabling them to independently test applications, write SOQL queries, and validate REST API integrations.
Associate Consultant | Capgemini
May 2021 – Dec 2022
- Designed and executed functional, regression, and smoke test suites for Salesforce Sales Cloud and Service Cloud, validating complex business workflows and achieving a 95%+ defect detection rate.
- Partnered with Salesforce developers to establish rigorous quality gates — conducting test reviews and validating declarative vs. programmatic customisations — reducing escaped defects by 45%.
- Executed System Integration Testing (SIT) and coordinated User Acceptance Testing (UAT) across 12+ production releases, ensuring seamless, on-time deployment.
KEY PROJECTS
Aldar Properties | Salesforce QA Consultant
Aug 2025 – Present
- Lead Salesforce QA testing for an enterprise property management platform, validating sales and leasing workflows, complex data models, and user permissions across multiple Salesforce clouds.
- Own end-to-end testing of the HexaBPM package, a BPM orchestration tool integrated into Salesforce that drives multi-stage leasing and approval workflows — validating stage transitions, conditional branching, SLA-based escalations, and data integrity across process state changes.
- Established the QA process and a real-time quality metrics dashboard from the ground up, giving stakeholders live visibility into test coverage, defect trends, and application stability.
- Built and trained a 5-member QA team with no prior Salesforce experience into a highly proficient unit — coaching SOQL query writing, integration validation, and REST API testing — improving team productivity by 50%.
CMOS – Complaint Management Operating System (ANZ Bank) | Salesforce QA Engineer
Sep 2021 – Jun 2025
- Tested the CMOS Salesforce application for ANZ Bank, centralising case management and validating end-to-end workflows across Service Cloud and Financial Services Cloud.
- Validated critical Case Management and Task creation processes, including complex queue assignment logic and Knowledge Base integrations, ensuring seamless representative workflows.
- Conducted in-depth functional testing of OmniStudio implementations, including OmniScript-driven Case Creation and Closure forms with conditional branching logic.
- Verified omnichannel support features end-to-end, including in-app notifications, Email-to-Case, and Web-to-Case integrations.
- Established test documentation standards and managed the test case repository in QTest, maintaining 100% requirements traceability while complementing manual QA with an automation framework.
TECHNICAL SKILLS
Automation & Testing: Selenium WebDriver, Playwright, WebdriverIO, Postman, REST API Testing, MuleSoft, Functional/Regression/System/E2E Testing, Smoke, Sanity, SIT, UAT
Programming & Databases: JavaScript, TypeScript, Core Java, SQL, SOQL, HTML, CSS
Salesforce Platform: Sales Cloud, Service Cloud, Financial Services Cloud, OmniStudio, Salesforce Developer Console, Data Loader
DevOps & Tools: Git, GitHub, GitHub Actions, Docker, JIRA, Confluence, QTest, VS Code, Eclipse
CERTIFICATIONS
Salesforce Certified Associate
Salesforce Certified Platform Developer I
Salesforce Certified Platform Developer II
Salesforce Certified AI Associate
EDUCATION
Bachelor of Technology, Electronics & Communication Engineering
Jawaharlal Nehru Technological University, Anantapur
Intermediate, MPC
Sri Sai Junior College, Kavali
LANGUAGES
Telugu (Native) | English (Professional) | Hindi (Limited Working)